Privacy Policy

1. Who We Are

Neural Arc ("Neural Arc", "we", "us", or "our") builds production-grade AI systems, MLOps services, workflow automation, and product engineering for teams shipping in production. This Privacy Policy explains how we handle information collected through https://neuralarc.com and related services.

2. Information We Collect

We collect information you provide directly and information generated automatically when you interact with our site.

• Contact details you submit through the partner form or email (name, work email, company, role, project details).
• Communications you send to us, including email replies, scheduled calls, and attachments.
• Technical data such as IP address, browser type, device information, referrer URL, and pages visited.
• Cookies and similar technologies used to operate the site and measure basic analytics.

3. How We Use Information

• Respond to partnership inquiries and qualify projects.
• Deliver, maintain, and improve our services and content.
• Send transactional messages related to your inquiry or engagement.
• Protect against fraud, abuse, and unauthorized access.
• Comply with legal obligations and enforce our terms.

4. Legal Bases

Where GDPR or similar regimes apply, we rely on one or more of the following bases: your consent, the performance of a contract with you, our legitimate interests in operating and securing the business, and compliance with legal obligations.

5. How We Share Information

We do not sell personal information. We share limited information only with processors that help us operate the business, under contractual protections.

• Infrastructure and hosting providers (e.g., Vercel, Convex).
• Form and notification tooling (e.g., SheetDB, EmailJS) used to route partner leads.
• Booking and communication tools (e.g., Cal.com, email service providers).
• Analytics and error-monitoring tools used to measure site performance.
• Authorities when required by law or to protect rights, safety, and property.

6. Data Retention

We retain information only for as long as needed to fulfil the purposes described above, meet legal or accounting obligations, or resolve disputes. Inquiry data that does not convert into an engagement is typically deleted or anonymized within 24 months.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information, including access controls, encryption in transit, and vendor due diligence. No system is perfectly secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to object to certain processing. To exercise these rights, contact us at the email below. We will respond within the timelines required by applicable law.

9. International Transfers

We operate globally and may process information in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

10. Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will delete it.

11. Third-Party Links

Our site may link to third-party sites and services. Their privacy practices are governed by their own policies, not this one.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page and, where appropriate, by additional notice.

13. Contact

Questions, requests, or complaints? Email us at hello@neuralarc.com.